Security Associate (Guard)

JOB CODE SEC01 LOCATION Downtown Toronto
EMPLOYMENT TYPE Full and Part Time CATEGORY Security
STARTING WAGE TBD START DATE

Immediately


OVERVIEW

As a customer service focused concierge and security firm offering services to luxury condominiums communities in the GTA, Samsonshield is seeking mature individuals with a professional attitude for the role of Security Associate (Guard). Samsonshield offers a great work environment, flexible hours, benefits and an exceptional team to work with.

SUCCESSFUL CANDIDATE MUST POSSESS:

  • A great attitude
  • A passion for customer service
  • A keen attention to detail
  • Great communication skills
  • A desire to serve the needs of our client and go above and beyond their expectations
  • An eye for detail
  • A desire to make Samsonshield even better
  • A willingness to question the status quo

DUTIES AND RESPONSIBILITIES INCLUDE:

  • Welcome and acknowledge all residents and visitors according to Samsonshield company standards; anticipate and address service needs.
  • Process residents and visitors using defined access control procedures.
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
  • Provide direction to residents and visitors.
  • Monitor arriving vehicles and assign parking passes.
  • Communicate parking procedures to guests/visitors as needed.
  • Answer inquiries regarding condominium services.
  • Must maintain a well-groomed appearance per Samsonshield appearance standards.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Supply visitors with directions and information regarding property surrounding community.
  • Attend to persons with special needs.
  • Patrol and guard assigned areas against theft, vandalism, trespassing and property damage.
  • Lock property entrances and other property areas when required.
  • Conduct daily physical hazard inspections.
  • Enforce regulations of condominium board and property management so as to maintain order and resolve conflicts.
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Ensure that property safety and emergency procedures are followed, and respond to fire alarms, and other emergencies following pre-defined procedures.
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional.
  • Maintain confidentiality of all security and property reports/documents; release information only to authorized individuals.
  • Compile and check daily report sheets for accuracy and completeness using computerized and/or manual systems
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Call for outside assistance if necessary.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors or Property Management from time to time.

WORK SETTING

  • Luxury Condominiums, interior and exterior

ESSENTIAL SKILLS

  • Exceptional customer service skills
  • Reading and comprehension
  • Use of computers, including email and document creation
  • Numeracy
  • Good writing skills and legible handwriting
  • Excellent oral communication
  • Able to work well with others
  • Problem solving skills
  • Able to evaluate a situation and make good decisions
  • Critical thinking skills
  • Job task planning, organizing and punctuality
  • Good memory
  • Able to find information
  • Able to remain calm in a stressful or busy setting

EDUCATION

  • Grade 12 minimum, post secondary education is an asset

LANGUAGES

  • Must be fluent in reading, writing and speaking English. Other languages are an asset.

CREDENTIALS

  • Applicants must possess a valid Ontario MCSCS Security Guard License.
  • First Aid certification is an asset.

PAST EXPERIENCE

  • Prior security guard experience is an asset but not mandatory. Customer service experience is an asset.

OTHER:

  • Applicant must be bondable and have a clean criminal record.

 

Samsonshield is an equal opportunity employer and encourages applications from all qualified individuals. Samsonshield's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position available. Samsonshield does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, or disability.


SAMSONSHIELD INC.

25 Adelaide Street East, Suite 1914
Toronto, Ontario
Canada, M5C 3A1
(416) 214-1717



"I had an unfortunate leak in my apartment. Your staff acted very quickly and helped me to minimize the damage. Incredibly helpful and professional. Many thanks for their extra effort." - Richard B. - Resident.



"I can't believe that after a long flight from New York, our concierge helped my family and I to our door with our bags. Now that's service."
- Dave - Resident



"For the first time in 6 years I sleep well at night. I can't say enough about the Samsonshield team."
- Jane - Resident



"It's like we're living at an entirely different property. Our concierge is the best. Thanks !!!!"
- Lucy and John - Residents



"We are seasoned condo dwellers. The concierge service that Samsonshield provides is truly superior. Samsonshield provides true concierge service."
- Robert S. - Resident



"When I come home from a long day at work, our concierge staff always stand up, open the door for me and greet me as if this was a high end hotel. Never have I seen this in all the condos I have visited."
- Gerry T. - Resident.



"I am writing to you to commend your employees. My husband and I are not only impressed but it is the little things that your employees do that continue to impress us. Thanks so much."
- Connie L. - Resident



"Thank you for having such a great team at our condo. You are by far the best concierge company that I have ever seen."
- Sally J. - Resident



"I have personally worked closely with the owner and team members of Samsonshield and have found the level of service has gone over and above the Corporations expectations."
- Angie D. - Senior Property Manager



"It is my pleasure to recommend Samsonshield Inc. I would rank Samsonshield Inc. as one of the best security companies we have ever had."
- Ilir D. - Senior Property Manager



"Having had the opportunity to work with and watch up code and first hand the inner workings of Samsonshield Inc., I can safely say that they are the number one concierge firm in Toronto."
- Dorian G. - Property Manager



"The timely fashion of the daily work of Samsonshield is next to none and we, along with the Board of Directors, are extremely pleased with them."
- James V. - Senior Property Manager / Regional Manager



"It is my opinion that Samsonshield Inc. would make a valuable addition to any building."
- Alex - Property Manager



"A recent survey of the residents of our condominium corporation gave Samsonshield a 98% approval rating. Well done !"
- Michael D. - Senior Property Manager

"As a high end building situated in the downtown core, there are numerous challenges to Samsonshield and I am pleased to report that they have exceeded my expectations. One of the appeals of Samsonshield is the fact that it is geared solely to condominiums. I have never had this hands on approach with any other company I have dealt with in all the years I have worked in management. "
- Glenn D., Condominium Manager



"We definitely recommend recommend Samsonshield as a reliable security company and we have absolutely no problem in stating that they are defiantly above many of the security companies in the industry."
- Jeronim D., Condominium Manager



"Having over 26 years experience as a property manager, I was very impressed with the high level of professionalism and expertise that Samsonshieldand and their staff offers, most of which I have never experienced in the past even with larger firms."
- Jennifer M., Senior Executive Property Manager



"Samsonshield's management have extensive experience in providing security services. Our level of satisfaction with Samsonshield is very high."
- May-Jo S. - President of the Board of Directors



"The Board of Directors is extremely satisfied with Samsonshield. Their professionalism and commitment is unmatched. I am confident that you will not find a finer concierge and security firm in Toronto."
- Eric B. - President of the Board Directors



"Since the arrival of Samsonshield at our condominium, we have many many compliments and testimonials. I highly recommend Samsonshield."
- Jodi - President of the Board of Directors

Make First Impressions Count

Provide your residents and guests with an extraordinary experience by introducing Samsonshield's managed concierge and security services to your luxury condominium community.

Going above and beyond typical condominium security companies, our service professionals provide a memorable "first and last" impression.

Explore our Services Today

Samsonshield is proud to be a member of the Association of Condominium Managers of Ontario, the Canadian Condominium Institute and the Better Business Bureau




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